Cancelling a Recovery Request

How to cancel the recovery request

If you need to cancel a ride shortly after booking it.

Follow these steps:

1. Scroll down tap on “my ride” and tap on the 'Active ride' button at the top of the booking screen.

2. Select your booking and tap on “cancel ride” button.

Cancellation policy

For cancelling both “Instant” and “Schedule” bookings, cancellation fees may apply to compensate the Recovery driver for starting to move in your Location.

1. If you cancel your recovery requests with in 5 minute of booking, NO charges will be applicable.

2. If you cancel your recovery request after 5 minutes of booking, (20% of total bill) charges will be applicable on your TAREEQK wallet. Charges will include with next recovery ride.

How long should my Driver wait for me. 

Drivers are expected to wait 5-10 minute before they are allowed to cancel the ride and carry on accepting other bookings.

Be ready at the pick-up point as soon as your recovery driver arrives to avoid waiting and/or cancellation. You can request your recovery driver to wait a little longer which will incur waiting charges.