Faqs

    What is Recovery Service?

    One of the basic services we offer on our app is Recovery service. You can select from a wide range of options and get a Recovery Vehicle for roadside assistance in minutes or schedule one for later.

    TAREEQK in-ride standards:

    Quality Ride: No matter what Recovery type you booked; you should expect a Good Recovery Vehicle with a professional Driver.

    Smooth pickup & drop-off:

    The TAREEQK experience is even smoother if you add a drop-off location. This way, the Recovery Driver can follow a GPS.

    You have the ability to add pickup details for your Driver, in case you want them to meet you at a specific entrance, or exit.

    Rating your Ride:

    We value the feedback we get from our customers, that' s why we encourage you to rate your Driver after every Recovery ride. If the service was great, why not give him 5 stars and a tip? If it was less-than-great, tell us why.

    Locations and Availability:

    Our services are available in Below Cities 24 Hours a day, & days a week, 365 days a year.

    TAREEQK Cities:

    UAE: Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah.

    Recovery Vehicle Types:

     We have 4 categories of Recovery vehicle types which vary in price & size. You can simply select the one which suits your Vehicle.

    •  3 Ton recovery vehicles.
    • 5 Ton recovery vehicles.
    • 10 Ton recovery vehicles.
    • 20 Ton recovery vehicles.

     

    Note: Different types will affect the price of your recovery ride.

    Download TAREEQK APP:

     Tareeqk is available to download and install on IOS, Huawei & Android devices.

    Head to your preferred app store and download the app. Tareeqk app is not available on Blackberry or Windows devices, but you can still make a booking on the web at www.tareeqk.ae

    Tareeqk is a leading online car recovery service operating throughout the entire UAE territory. We seamlessly connect customers with their nearest recovery car. Through simple few taps, your order will be placed via Tareeqk’s platform, your location will be identified, and our driver will be promptly notified as to ensure fast response.

    Simply said, you do not have to go through all the steps of ordering a recovery car, as we share your order with our drivers through an entirely automated process and make sure that your recovery car arrives on time, every-time!

    Finding recovery’s phone numbers, being put on hold for a while, or even waiting until you no longer get a busy signal while dialing a driver could be burdening, yet with Tareeqk, everything is different and easier: You can view the nearest recovery car through the map on our app.

    No extra fee is required once the price has been approved.

    Yes. Our system support both online and cash payment options for Debit/Credit Cards.

    Yes. You can view our latest promotions and obtain discount coupons upon clicking on the Offers tab. There are even better news too! You will benefit from a free recovery service upon your fifth order.

    Go to Tareeqk app, log in with your account credentials, then place your order for the nearest recovery car.

    If you entered the wrong email/password combination repeatedly up to 5 times, your account will be temporarily blocked temporarily. You will also receive an automatically generated email message including a verification link for unblocking your account and choosing a new password.

    It depends on the recovery car's estimated arrival time, whereby each driver will display his estimated time of arrival. However, other factors, such as the road traffic congestion, come into play. Nonetheless, the fastest response you will get is from the closest driver whom you can view and select through browsing the map available on the App.

    You will seal the deal with the driver who will calculate the amount based upon the selected route, being either a local road or a highway.

    Of course. We offer a loyalty program to our customers.

    Once you are logged in to the app, go to the

    In the event that you faced any issues or problem throughout your trip, you can notify us by calling our call center number or share your complaint on info@tareeqk.ae Once received, your complaint will be addressed by our customer service team.

    Yes, you may cancel your order within 5 minutes of placing it. However, you cannot cancel your order after that time as it would have already been processed by the driver. Nonetheless, you may also cancel your order in case it was late for more than 30 minutes beyond the estimated arrival time set by the driver. As for order placed and which amount is settled via debit and credit cards, please read our Debit/ Credit Cards Terms and Conditions.

    The refund process duration depends on the payment method you have used, but the refund process, including refunds for payments made via MasterCard and Visa, usually requires up to 6 working days. To learn more about our refund policy, please read our Terms and Conditions.

    You can rate and write a review on your previous order through clicking on ‘My trips’ tab on ‘My Account’ page where you can select the trip you want to rate or review. Please note that reviews are moderated by us and will be displayed in the driver section within 24 hours. For more information about our reviews policy, please read the relevant section of our Terms and Conditions.

    When a user receives Tareeqk Credit as compensation for an order, the credit validity will be updated as to be up to 21 days as of the date of receiving Tareeqk Credit. Tareeqk Credit purchased by the user expires after 12 months. The user will be notified via email when their credit is close to expire.

    You can view your Tareeqk Credit Balance under the “Tareeqk Credit” tab featured on the navigation bar. To view your Tareeqk Credit Statement, click on the

    You can contact us anytime through live chat or call our 24/24 hotline number or share your feedback with us through clicking on the
    • Tareeqk logo

    • In 2022, Tareeqk was created by a group of entrepreneurs, with a vision to make driving on the road easier and eliminate any complications. UAE is a country of possibilities, where the citizens are passionate to achieve number one in each field.

    • © 2023 Tareeqk. All Right Reserved.