Terms & Conditions

1. Introduction

1.1 Tareeqk Portal ("we", "us" or "our") owns and operates the www.Tareeqk.ae ("Website") collectively referred to as the "Site" and the mobile application available for download ("Apps"),. References to “you”, “your”, “yours” or “User” are references to the person(s) and/or business entity accessing the Site.

1.2 Please read these Terms and Conditions (“Terms”) carefully as they govern our relationship with you and your use of the Site. By using the Site, Users are agreeing to our Terms, which may be updated from time to time.
 

2. Accessing the Site

By accessing the Site, you agree to comply with the Terms and our Privacy Policy (together as “Legal Terms”). If you do not agree to our Legal Terms, do not access, view, or otherwise use any of our services or register with us. You would need to have an account with our Site (“Account”) in order to use some parts of our services. However, Users will be free to browse through the Site without an Account.
 

3. Scope

3.1 We allow our Users to connect with our partner automobile recovery vehicles (“Partners”) to help them with roadside assistance (“Services”) along with any incidental services that may be necessary for the Users. Users will be able to book a recovery vehicle on our Site in order to avail services. They will also be able to cancel the recovery vehicle within five (5) minutes of their booking without any charge.

3.2 Anything posted on the Site, the Users grant an unlimited, exclusive, irrevocable, worldwide, perpetual, royalty-free license to use, advertise, market and commercialize these in any manner by us.

3.3 We have the right, in our sole and absolute discretion, to delete or move any Services that is or may be available through the Site for any reason or for no reason at all.
 

4. Services

4.1. Service details are given as a guide to Users and to give an approximate idea of the Service.

4.2. We reserve the right to change the price of any Service or make changes to the specifications at any time, without notice.

4.3. Once the Partner have been put in transit by us as per the order placed on the Site, any subsequent cancelation shall be subject to the present Terms.
 

5. Account

5.1. For creating Account, Users shall have the option of using their Gmail as well as Facebook account, apart from our own create account service. In case any Gmail or Facebook account is used by the User for creating an Account, relevant personal information as required to create Account may be shared with us.

5.2 When you create an Account, you represent and warrant that:

(a) If you are an individual, you are of the age of majority under applicable law, unless permitted with a parent or legal guardian's supervision (including that parent or guardian agreeing to the Legal Terms on behalf of the User);

(b) If you are representing a company, organisation or any other legal entity (“Entity”), you have the authority to bind the Entity to these Terms;

(c) You are capable of entering into and performing legally binding contracts under applicable law; and

(d) All information which you provide is accurate, up to date, truthful and complete.

5.3 In case there is any change in the information provided to us, you warrant to promptly notify us about the requisite changes and/or updates about your information.

5.4 Unless expressly permitted by us and subject to the Legal Terms and any other additional terms as we determine, you shall not set up multiple Accounts. You shall not lend, transfer or sell your Account or username and password (“ID”) to another party and must not use another User's Account without their permission. You are solely responsible to keep your ID or other personal information safe and you should not share it with anyone. In case of any unauthorised use of the ID of any User, we will have no liability towards the same.
 

6. Payment

6.1 We may offer you the option to pay for the Services online with a credit or debit card or any other approved method of payment through the Site including cash payments to our Partners.

6.2 All credit/debit card payments are subject to validation by the issuer. If the issuer of the card refuses to authorise payment, we will cancel your order and contact you for an alternative method of payment. Further, we cannot be held responsible if this should result in a delay.
 

7. Posts by the Users, third-party copyrights

7.1 The Site may also include public areas in addition to writing reviews and/or rating area that allows you to post/ transmit/ upload (“Post”) your content to the Site (collectively “Content”).

7.2 As a User, you warrant, that any Post made by you is your original creation. Further, it is a Post that:

(a) you either own or are the licensee, having necessary permissions and rights to use the Content you Post as well as have the right, power and authority to grant the rights set out in the Legal Terms to us;

(b) we are entitled to use your Content in accordance with the Legal Term, that we may lawfully permit other Users to view your Content on the Site, without any payments (including any royalty payment) to you or any third party; and

(c) has obtained all consents and releases from all people who are identifiable in your Post.

7.3 Further, you must ensure that copyrights are respected accordingly and that you do not copy, paste, upload or integrate copyrighted content in any form. You waive all moral rights you may have in it and you warrant that you have obtained a waiver of all others’ applicable moral rights.

7.4 Some of the content used on the Site (such as, but not limited to, images and/or audio-visual material) may be the copyrighted works of third-party service providers, who reserve all their rights in such content. These third parties shall be entitled to the benefit of the Legal Terms in respect of their content as if they were “we” and shall be bound accordingly.

7.5 The Site and the Services available through the Site may contain links to other third-party websites ("Third-Party Websites"), which are completely unrelated to us. If you link to Third-Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies.

8. Conduct

8.1 We are committed to prioritizing the safety of our Users who are seeking services using our Site. Whilst we endeavour to provide best possible experience and safety to our Users, we also rely upon our Users to help us achieve this. Thus, as a User, you warrant that any Content Posted on the Site, does not:

(a) violate any applicable law, policy or regulation;

(b) infringe any of the intellectual property rights and other legal rights of any party;

(c) harass, degrade, intimidate or is hateful towards any individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation;

(d) impersonate any person or Entity, including, but not limited to, our employees, or falsely states or otherwise misrepresents an affiliation with a person or Entity; and

(e) appear to be false, deceptive, misleading, deceitful or misinformative.

8.2 We have a zero-tolerance policy towards any negative or offensive comments, information or Content which violates the present clause. If we come across any violation, which we will decide in our sole discretion, of conduct from the Users including, but not limited to, disrespectful comments on posts, reviews or direct messages which are harassing, bullying, abusive, body shames, sexual advances, or threatening message including death threats or hate speech or any type of harming behaviour, it may result in us taking any or all of the following actions:

(a) immediate, either temporary or permanent, withdrawal of your right to access the Site;

(b) immediate, temporary or permanent, removal of any of your Posts including Content posted on the Site;

(c) issue a warning to you;

(d) legal proceedings against you for compensation of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs);

(e) any further legal action against you;

(f) disclosure of such information to law enforcement authorities as we reasonably believe to be necessary; or

(g) any other action we may consider to be appropriate.
 

9. Reporting Offensive Content/ Intellectual Property Right Infringement

We endeavour to make our Site free from any harmful, offensive, illegal or infringing Content or Service. If you have any concerns about any Content or Service that appears on the Site or you believe that such Content or Service is harmful, offensive or infringes your rights (such as your intellectual property rights), please contact us via email at info@tareeqk.ae with the following information:

(a) the location/ details about the harmful/ infringing/ offensive content;

(b) a brief description of why you consider the content to be harmful, offensive or infringing and a statement by you that you, under good faith, believe that the disputed use is not authorized by the intellectual property owner, its agent, or any law (if applicable); and

(c) your contact details, including your address, telephone number, and email address.
 

10. Cancellation or Refund for Service

10.1 We offer refund to our Users as follows:

(i) the Users can cancel the Service at any time within the first five (5) minutes of the booking;

(ii) small fee shall be charged if the Service is not cancelled within the first five (5) minutes of booking and the Partner has already driven towards the location of the User;

10.2 In case the Service is found to be lacking the quality, or inordinate delay in reaching you for thirty (30) minutes or more, we will refund the amount to the extent allowed under applicable law, to the User.

10.3 Any refunds approved under our refund policy may be subject to a small fee for payment gateway which will be deducted from the total amount paid initially through the Site to us before the remaining amount is refunded.
 

11. Partner clauses

11.1 A Partner shall be engaged as an independent contractor with the Site, and shall not be an employee of the Site. There shall be no agent-principal or master-servant relationship to hold the Site liable for any acts done by the Partner. The relationship of a Partner shall be governed by the [Partner Agreement] duly executed between the Site and a Partner.

11.2 Before engaging a Partner as an independent contractor, the Site shall have all rights to review the application of a Partner including suitability to conduct themselves to provide the Services to the Users.

11.3 A Partner shall be given free subscription with the Site for the first two months. However, from the third month onwards, a Partner shall be liable to pay a small subscription fee to the Site.

11.4 The terms of subscription, payment and receiving fee shall be as per Partner Agreement.

11.5 If a Partner is found violating the Legal Terms, lacking quality of service or complaints from the Users, the Site shall have every right to terminate their subscription and no amount has become payable for the same towards the Partner.
 

12. Suspension and Termination

12.1 We can, in our sole discretion, change, modify, suspend or discontinue, temporarily or permanently, the whole or any part of the Site at any time for any reason, including an Account being inactive for specific period and without advance notice. You are authorized to access the Site only to the extent you comply with the Legal Terms and we reserve our right to suspend or terminate any User’s Account, in our sole discretion, without notice and without liability, for:

(a) violation (which we will decide in our sole discretion) of applicable laws or the Legal Terms by you; or

(b) for any reasonable reason, and without advance notice.

12.2 You have full discretion and authority to revoke, terminate or cancel your account at any time, by asking us to terminate the account via info@tareeqk.ae Once you terminate your account or it is terminated in our sole discretion, you will lose all information associated with your Account.

12.3 You have the option to “deactivate” your Account at any time through the insert section of your Account. However, your information will be stored with us, till you seek termination of your Account.

12.4 We will not be responsible to any User or any third party for any damages that may result or arise out of such suspension or termination of an Account and/or access to the Site. Termination of the Account and/or access to the Site shall be without prejudice to any rights or obligations which arose prior to the date of termination. The right to immediate termination for good cause remains unaffected.
 

13. Limitation of Liability and Indemnity

13.1 While we provide rules for User conduct, we do not control or direct Users' actions on our Site and are not responsible for the Content Posted on the Site. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content or information that may be encountered on the Site. We are not responsible for the conduct, whether online or offline, of any User.

13.2 You expressly agree that, to the extent permitted by applicable laws, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from your use of or your inability to use, the Site or any of the Content and Service on the Site, or from errors, mistakes, or inaccuracies in the materials on the Site, even if we have been advised of the possibility of such damages.

13.3 Your use of the Site is at your sole risk. The services are provided on an “as is” basis. We disclaim all warranties, conditions, or duties of every nature whatsoever except expressly provided for each Service.

13.4 The services on the Site may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer, mobile device or other electronic device). We shall not be responsible for any delays, delivery failures, damages, or losses resulting from such problems.

13.5 We make no representation or guarantee as to the accuracy or authenticity of the information contained in any Third-Party Website, and your linking to any other websites is completely at your own risk.

13.6 You agree to indemnify and hold us and our holding company, subsidiaries, affiliates, partners, officers, directors, agents and employees from any claim or demand, including administrative and legal fees), arising out of your use of or connection to the Site, from any breach by you of the Legal Terms, your improper use of our Site or your breach of any law/ rights of any third party.

13.7 For the sake of clarity, indemnification obligation will survive termination, modification or expiration of the Legal Terms and your use of the Site.

14. Disclaimer

14.1 THE SITE IS PROVIDED WITHOUT ANY WARRANTY OF ANY KIND. WE AND OUR RESPECTIVE AGENTS/ EMPLOYEES DISCLAIM ANY AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS TO THE FULLEST EXTENT PERMITTED BY LAW, WITH RESPECT TO THE SITE.

14.2 INFORMATION ON THE PALTFORM IS PROVIDED ON AN “AS IS” AND "AS AVAILABLE" BASIS AND TO THE FULLEST EXTENT PERMITTED BY LAW. WE, OUR RESPECTIVE AGENTS/ EMPLOYEES DO NOT GIVE OR MAKE ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RESPECT OF (I) SUCH INFORMATION BEING CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (III) THE SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, IN RESPECT OF THE SITE. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICE AND THE ACCURACY OR COMPLETENESS OF ITS CONTENT IS ASSUMED SOLELY BY YOU.

14.3 YOU WILL USE THE SERVICES OFFERED BY US ON THE SITE AT YOUR OWN RISK AND WE DO NOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSSES THAT YOU MAY SUFFER AS A RESULT OF THE USE OF THE SITE.

14.4 ANY EMBROIDERY, LOGO, BRAND NAME OR NAME ADDED TO THE GARMENTS BY US IN ACCORDANCE WITH YOUR SPECIFICATIONS, YOU SHALL NOT HOLD US RESPONSIBLE FOR ANY LOSS DAMAGES, COSTS AND EXPENSES AWARDED AGAINST OR INCURRED BY YOU IN SETTLEMENT OF ANY CLAIM OR INFRINGEMENT OF ANY PATENT, TRADEMARK, COPYRIGHT, OTHER INTELLECTUAL PROPERTY RIGHTS OR ANY THIRD-PARTY RIGHTS OF ANY ENTITY OR A PERSON RESULTING FROM THE USE OF SUCH EMBELLISHMENT AT YOUR REQUEST.

14.5 WE DISCLAIM ANY AND ALL LIABILITY WITH RESPECT TO THE CONTENT MADE AVAILABLE THROUGH THE SITE, INCLUDING BUT NOT LIMITED TO THE CONTENT UPLOADED BY USERS OR THE THIRD-PARTY CONTENT AND SERVICES.

15. Privacy and Data Protection

We will process your personal data to the extent you have explicitly given us such information and is further described in our Privacy Policy. Please review our Privacy Policy for more information about how we gather, process and manage personal data received from you.

16. Confidentiality

We shall not share your confidential information/ data with any third party (other than our affiliates, including our courier service to contact for pickup/ delivery as well as financial information needed for payment gateway in order to process payments) unless you have provided your express consent. We maintain strict security standards and procedures with a view to preventing unauthorized access to your confidential information/ data by anyone, including our staff. The same shall solely be used as may be necessary for performing our obligations and in accordance with the Terms.

17. Waiver

Our failure to exercise/ enforce any right or require performance of an obligation in the Terms shall not constitute a waiver of such right or provision. No waiver by either us or by you of any breach of any term or provision in the Legal Terms, express or implied, shall operate as a waiver of another breach of the same or of any term or provision of the Legal Terms, express or implied. Headings in the Legal Terms are for convenience only and have no legal effect.
 

18. Severability

If any term or condition contained herein is or may become, under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, invalid, prohibited or unenforceable then such term or condition shall be ineffective to the extent of such illegality, being void, invalidity, prohibition or unenforceability. Further you and us agree that the court should endeavour to give effect to the intention as reflected in the provision. However, such invalidity or unenforceability shall not affect the other Legal Terms which shall remain in full force and effect. If any part of the Legal Terms is so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the term in question shall apply with such modification as may be necessary to make it valid and enforceable.
 

19. Entire Agreement

The Legal Terms represent the entire understanding, which are the complete and exclusive statement of the mutual understanding between you and us, concerning your use of the Site. Any and all previous courses of dealing, written or oral understandings, discussions, representations, correspondence and communications between us and you relating to the matters covered by the Legal Terms are hereby superseded. You agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by us or any other party unless it is expressly set out in the Legal Terms.

20. Future Amendments

You agree that we have exclusive right to amend, without notice, the Legal Terms at any time by posting the relevant amended and restated Legal Terms on our Site. You should review the Legal Terms regularly to ensure that you are aware of any changes we make. Your continued use of the Site after the amended Legal Terms are posted on the Site constitutes your agreement to, and acceptance of, the amended Legal Terms. If a User does not agree with the changes, he remains free to not access, view, or otherwise use any of our services or register as a User.

21. Right to refuse services

We reserve our right to refuse any and/or all our services to any User without giving any reason or explanation thereto, and cannot, under any circumstances, be held responsible for such refusal.

22. Governing Law and Disputes

The Legal Terms shall be governed by and interpreted in accordance with the laws of the Emirates of Sharjah and the federal laws of United Arab Emirates, as applicable therein. Any dispute arising out of or in connection with the Legal Terms, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the Courts of Sharjah.

23. Contact

Any queries or comments about the Site or Terms should be directed via info@tareeqk.ae to us.