Requesting a Recovery Vehicle.

Types of Booking

We offer 2 types of bookings.

Instant Bookings:

On-demand recovery rides, where you select drop-off and pick- up locations and get matched with the closest available recovery driver instantly.

Once you confirm your booking, you will be able to track your Driver's route.

Schedule Bookings:

Guaranteed pre-scheduled recovery rides, where a Recovery driver is assigned to wait for you at your pickup location.

Simply select your desired pickup time and date after confirming drop-off and pick-up locations to book a LATER ride.

 

Booking a Recovery from TAREEQK App

To book a Recovery vehicle from the TAREEQK app, you should first create an account.

Log in to the app and book a Recovery by following the below steps:

1. Select 'Service' on the app homepage.

2. Enter and confirm your drop-off and pickup locations.

3. Select instant or schedule recovery service.

4. Enter your car details, vehicle number plate, vehicle model, vehicle color & issue in box.

5. Choose your preferred payment method.

6. Check the fare estimate & confirm.

 

Note that: You can't add more than one drop-off on the app, but you can always ask your Driver to make multiple stops, which will affect your initial estimated fare.

 

Booking a Recovery from TAREEQK website

To book a ride on the TAREEQK website, you should first create an account or login your existing account.

Sign in to www.tareeqk.ae and book a ride by following the below steps:

1. Once you sign in, you will automatically land on the easy-To-use booking screen.

2. Enter your pickup and drop-off location.

3. Select the service instant or schedule.

4. Choose your payment method.

5. Once done, click on 'Book ride' to confirm the booking.

 

Note that: You can't add more than one drop-off on the app, but you can always ask your Driver to make multiple stops, which will affect your initial estimated fare.

 

Selecting Payment method

Simply follow these steps:

1. After adding your pickup and drop-off locations to book a recovery service, your payment method appears on the bottom of the booking screen.

2. Tap on it to see a list of payment methods available to you, and simply select the way you want to pay.

 

Note that: You can choose to pay for your recovery with cash or credit/debit card.

 

Applying promo coupons

Promo coupons can be entered right before booking a recovery service to redeem promotional offers or discounts.

To add promo coupons, follow the below steps:

1. Enter and confirm your pickup and drop-off locations.

2. Tap on 'Apply Promo Coupons' next to your payment method.

3. Enter the Promo Coupons.

4. These Promo Coupons depend on current campaigns and partnerships, and can be posted publicly for all users on social media, sent to you via email, SMS, or sent privately to specific users.

 

Note: All promo codes come with their own terms and conditions including how many times it may be used and the maximum discount applicable on a Service.

 

Estimated travel time

Estimated travel time:

• After you confirm your drop-off and pickup locations, a time is displayed in the middle of the Screen.

• This is an estimate of how long nearby Driver should take to reach at your pickup location & drop you at your drop-off location.

Note that:

• These estimated times are not guaranteed.

• A variety of external factors like heavy traffic, detours, roadwork’s, construction, or unstable weather could affect travel time.

 

Can I make more than one Recovery booking?

In certain cities, you can have multiple scheduled and instant bookings.

If you are on a ride & you have multiple vehicles, you can book another INSTANT or SCHEDULE Recovery service with different vehicle details by following the same steps.

Log in to the app and book a Recovery by following the below steps:

1. Select 'Service' on the app homepage.

2. Enter and confirm your drop-off and pickup locations.

3. Select instant or schedule recovery service.

4. Enter your car details, vehicle number plate, vehicle model, vehicle color & issue in box.

5. Choose your preferred payment method.

6. Check the fare estimate & confirm.

 

Can I request the same Recovery Driver again?

Unfortunately, no. TAREEQK cannot match you with a specific Recovery Driver every time you request a recovery service.

When you book a recovery service, the app sends your request to available recovery driver nearby, to pick your vehicle from the selected pickup location.