+97142232269
info@tareeqk.ae
Driver's FAQ
Tareeqk is an online platform that connects freelance drivers with customers requiring car recovery services across the UAE. As a driver, you receive orders directly through the Tareeqk app, allowing you to locate nearby customers quickly, optimize your service routes, and increase your earning potential.
To start as a freelance driver, download the Tareeqk app and navigate to the Driver Registration page. Create your driver profile by providing your full name, email address, phone number, and a profile picture.
You must submit images of your Emirates ID (front and back), vehicle registration (front and back), and driving license (front and back). Additionally, provide your vehicle number and its capacity or category. Once your application is reviewed and approved, you’ll receive a notification in the app and can start receiving job requests immediately.
No, there is no fee to join Tareeqk as a driver. You can register and start receiving job requests for free. However, Tareeqk charges a commission on each completed job, which is automatically deducted from your earnings.
Yes, Tareeqk charges a commission on every completed service. The commission is automatically deducted from the payment you receive from the customer, ensuring a seamless and transparent process.
Tareeqk deducts a commission percentage from the total amount you earn for each completed job. This commission covers the use of the platform and the services provided by Tareeqk. Your earnings, after commission, are credited to your in-app wallet, which you can withdraw at any time.
Payouts for completed services are credited directly to your Tareeqk account. You can view your earnings and request a payout conveniently through the app. Payment options include bank transfer or direct deposit to your registered bank account, and in some cases, cash collection may also be available.
Yes, Tareeqk has a referral program for drivers. You can share your unique referral code with other drivers, and once they successfully register and their documents are approved, you will earn AED 30, and your referral will earn AED 20. Full details of the referral program can also be found in the app or by contacting our support team.
No, the rates are predefined by Tareeqk to ensure consistency and fairness across the platform. However, the final payout for each job may vary depending on factors such as distance, service duration, and the type of service provided.
You can register vehicles that are suitable for recovery services, including flatbeds, tow trucks, and other recovery vehicles. Registered vehicles must meet Tareeqk’s standards, pass all required inspections, and fall into one of the approved capacities: 3 tons, 5 tons, 10 tons, or 20 tons.
Yes, Tareeqk allows you to work with complete flexibility. You can choose when to accept jobs based on your availability. The app features On Duty and Off Duty buttons on the home page, so you can start working whenever you wish and pause or stop receiving jobs as needed.
You will receive a notification in the Tareeqk app whenever a new job is available. The notification includes all relevant details, such as the customer’s location, estimated time of arrival, and the final payout for the job, allowing you to decide promptly whether to accept it.
If you reject or miss a job request, it will be automatically reassigned to another available driver. Repeatedly rejecting or missing requests may negatively impact your driver rating and reduce the number of job offers you receive through the platform.
If you are unable to complete a job due to unforeseen circumstances, you must notify both the customer and Tareeqk support immediately through the app. Depending on the situation, another driver may be assigned to the job, or the customer may choose to cancel the service. Prompt communication helps maintain service quality and ensures proper handling of the situation.
If you need to take a break from driving, you can set your status to Off Duty in the app. There is no penalty for taking breaks, but remaining active and consistently accepting jobs will help maintain your driver ranking and ensure a steady flow of job opportunities.
Yes, new drivers receive a brief orientation through the Tareeqk app. This includes guidelines on how to use the platform, customer service expectations, and best practices for providing efficient and professional recovery services.
Yes, customers can rate and review your service after each completed job. Your ratings are visible on your driver profile and can influence future job assignments. Drivers with higher ratings may receive rewards, such as increased commission rates or priority job offers, as recognition for providing excellent service.
After completing a job, customers can rate your service based on their experience. Your overall rating is displayed on your driver profile and can influence the number and quality of job requests you receive. Maintaining a high rating may also make you eligible for rewards, such as higher commission rates or priority job assignments.
Yes, Tareeqk provides incentives and bonuses for top-performing drivers. These rewards are based on criteria such as customer ratings, the number of completed jobs, and overall consistency. Details of current incentives and eligibility requirements are available directly in the app.
To improve your rating, focus on providing timely, professional, and courteous service. Communicate clearly with customers, handle their vehicles with care, and ensure a smooth and hassle-free experience from start to finish. Consistently delivering high-quality service will help maintain a strong rating and increase your opportunities for more jobs and rewards.
You can track your earnings and view your job history directly in the Tareeqk app. The My Earnings tab shows your total and detailed payouts, while the Completed Tasks tab provides a history of all jobs you have completed. This allows you to monitor your performance and manage your earnings efficiently.
For immediate assistance during a job, you can contact Tareeqk’s 24/7 support hotline at +971 4 223 2269. You can also reach out through the in-app WhatsApp support by pressing the icon in the app. Our support team is always ready to assist you promptly and ensure smooth job completion.
In the event of a dispute, Tareeqk’s customer support team will mediate the issue. You may be asked to provide details or evidence of the service you provided to help resolve the dispute promptly and fairly. Our goal is to ensure both drivers and customers have a transparent and reliable resolution process.
There is no minimum job requirement to work with Tareeqk. However, active drivers who complete more jobs may receive better visibility on the platform, higher commission opportunities, and an increased number of job offers.
If you wish to deactivate your driver account, you can do so by contacting Tareeqk support through the app. Please note that deactivating your account is permanent and cannot be reversed, so ensure you truly wish to leave the platform before submitting your request.
If you wish to terminate your account, contact Tareeqk support through the app. The support team will guide you through the process and ensure that all outstanding jobs are completed before your account is deactivated.
Yes, if you decide to reactivate your account, you will need to complete the registration process again and submit a new application for approval. Once reviewed and approved, you can start receiving job requests as a driver.
If you experience any technical issues with the app, contact Tareeqk’s support team through the app’s Help section or via the 24/7 hotline. The support team will assist you promptly to resolve the issue and ensure smooth operation of the app.
No, if you are online, you will receive ride requests from the nearest customers, regardless of the area. You can view the location details of each request in the app before accepting the job. This ensures that you are always connected to nearby customers for efficient service.
If a customer raises a complaint or dispute, you should report it immediately through the Tareeqk app. The support team will review the case, gather necessary details from both parties, and work to resolve the issue fairly and efficiently. Prompt reporting helps maintain service quality and ensures proper handling of all disputes.
Drivers should always follow standard safety protocols, including wearing appropriate gear, using safety signals, and adhering to all road safety rules. Tareeqk may also provide additional safety guidelines or training materials to ensure drivers operate safely while delivering recovery services.
In the event of an accident or emergency, first contact the local authorities to ensure safety. Then, report the incident to Tareeqk’s support team through the app or hotline, providing all relevant details. Prompt reporting helps Tareeqk assist you effectively and take any necessary follow-up actions.
Drivers must have valid vehicle insurance that covers recovery services. Tareeqk does not provide insurance in the UAE, so each driver is responsible for arranging and maintaining insurance for their own vehicle or truck.
If your vehicle requires repairs, set your status to Off Duty in the app until it is fully operational. Only accept jobs when your vehicle is in proper working condition to ensure both your safety and the reliability of the service provided to customers.
d
a
a
a
a