+97142232269
info@tareeqk.ae
Driver's FAQ
Of course. Some of our drivers work only for a few hours on weekends and thus, benefit from extra earnings. To select your availability status and display it to customers, click on the ‘Online’ button.
Customers pay you either cash or via the Tareeqk App. In the latter case, payments are transferred in your favor as you deem convenient, whereby they are either credited to your card or deposited into your bank account. In case you do not hold a credit card or have a bank account, do not worries, we can always transfer the amount in your favor via Alansari exchange every month.
We do not have any mandatory payments. In fact, before buying the package, we offer your two months of subscription for free. After that period, you only pay the fees that become due upon placing the order, which amount to 7% of the cost of each trip. Contact us for obtaining more details.
Subscription needs five minutes only. Upon subscribing, we will play a 30 minutes training video at our premises. Nonetheless, we accept your application for joining the team remotely in some cities, given that you provide us with all the required documents.
Tareeqk is an online platform connecting freelance drivers with customers in need of car recovery services across the UAE. As a driver, you can receive orders directly through the Tareeqk app, helping you find nearby customers and optimize your service time.
To register as a freelance driver, download the Tareeqk app, go to the
No, there is no fee to join Tareeqk as a driver. However, Tareeqk takes a commission from each job you complete.
Yes, Tareeqk charges a commission on each completed service. The commission fee is deducted automatically from the payment you receive from the customer.
Tareeqk deducts a commission percentage from the total amount you earn per job. The commission covers the use of the platform and services provided by Tareeqk.
Payments for completed services are credited directly to your Tareeqk account. You can view your earnings and withdraw your balance through the app. Payment options include bank transfer or direct deposit to your registered bank account.
Yes, Tareeqk may offer a referral program where you can earn bonuses by referring other drivers to the platform. Details of the referral program can be found in the app or by contacting support.
No, the rates are predefined by Tareeqk to ensure consistency and fairness across the platform. However, the distance and type of service may influence the final amount.
You can register a variety of vehicles that are suitable for recovery services. This includes flatbeds, tow trucks, and other types of recovery vehicles. The vehicle must meet Tareeqk’s standards and pass all required inspections.
Yes, Tareeqk allows you to work flexibly. You can accept jobs at your convenience, whether full-time or part-time, depending on your availability.
You will receive a notification in the Tareeqk app when a new job is available. The app will show you the job details, including the customer’s location and the estimated time of arrival.
If you reject or miss a job request, it will be reassigned to another driver. Repeatedly rejecting or missing requests may affect your rating and the number of job offers you receive.
If you are unable to complete a job due to unforeseen circumstances, you must notify the customer and Tareeqk support immediately through the app. Depending on the situation, another driver may be assigned, or the customer may choose to cancel the service.
If you need to take a break from driving, you can set your status to
Yes, new drivers will receive a brief orientation via the Tareeqk app, including guidelines on how to use the platform, customer service expectations, and best practices for providing recovery services.
Yes, customers can rate and review your service after each completed job. Your rating will be visible on your driver profile and can influence future job assignments.
After completing a job, customers can rate your service. Your overall rating will be visible on your profile and may impact the frequency and quality of job requests you receive.
Yes, Tareeqk offers incentives and bonuses for top-performing drivers based on criteria like customer ratings, number of completed jobs, and consistency. Details of current incentives are available in the app.
To improve your rating, focus on providing timely, professional, and courteous service. Communicate clearly with customers, handle their vehicles with care, and ensure a smooth experience from start to finish.
You can track your earnings and view your job history directly in the Tareeqk app under the
For immediate assistance during a job, you can contact Tareeqk’s 24/7 support (+971 422 322 69) hotline or use the in-app live chat feature to speak with a support representative.
In the event of a dispute, Tareeqk’s customer support team will mediate the issue. You may be required to provide details or evidence of the service provided to resolve the dispute.
You can update your vehicle or personal information through the
You can update your documents or personal information through the
There is no minimum job requirement, but active drivers who complete more jobs may receive better visibility, commission and more job opportunities on the platform.
If you wish to deactivate your account, you can do so by contacting Tareeqk support through the app. Please note that deactivating your account is permanent and cannot be undone.
If you wish to terminate your account, you can contact Tareeqk support through the app. They will guide you through the process and ensure all outstanding jobs are completed before deactivation.
To reactivate your account, you will need to go through the registration process again and submit a new application for approval.
If you experience any technical issues with the app, contact Tareeqk’s support team through the app’s help section or via the hotline. The support team will assist you in resolving the issue.
Yes, you can set your preferred working areas in the app. Tareeqk will prioritize sending you job requests within your selected areas, though you may also receive requests from nearby regions.
If a customer raises a complaint or dispute, you should report it immediately through the Tareeqk app. The support team will review the case and work with both parties to resolve the issue.
Drivers should always follow standard safety protocols, including wearing appropriate gear, using safety signals, and adhering to road safety rules. Tareeqk may provide additional safety guidelines or training materials.
In case of an accident or emergency, contact the local authorities first. Then, report the incident to Tareeqk’s support team through the app or hotline, providing all necessary details.
Drivers must have valid vehicle insurance that covers recovery services. Tareeqk may also offer additional insurance options or partnerships to ensure you’re fully covered in future.
If your vehicle needs repairs, set your status to "offline" in the app until the vehicle is fully operational. It’s important to only accept jobs when your vehicle is in good working condition to ensure the safety and reliability of the service.